☑ 10 years on the construction of chairs, bar stools, and tables crafted entirely from steel.

☑ 5 years on the construction of wooden,
molded plastic, and leather chairs and bar stools.

☑ 5 years on hardware for all furniture.

☑ 5 years on galvanized finishes, applicable
for indoor and outdoor use.

☑ 3 years on the construction of tables.

☑ 2 years for poly and aluminum finishes,
applicable for indoor or outdoor use.

☑ 1 year for non-galvanized finishes, provided
the product is not used outdoors.

☑ 1 year on manufacturing defects.

☑ 1 year on the construction of sinks, vanities,
and faucets.

☑ 1 year on all caning material and cane finishes.

☑ 1 year on cushions.

☑ Damages in transit of products shipped domestically by Industry West* (notification required within 2 weeks of delivery.)

Not covered

☒ Outdoor exposure, except for products explicitly designed for outdoor use.

☒ Concrete, terrazzo, and marble components.

☒ Accessories such as art prints, wall shelves, mirrors, ceramics, and tabletop decor.

☒ Replacement bulbs or hardware for lighting fixtures.

☒ Products altered in custom orders or by consumers/unauthorized parties, resulting in voiding the warranty.

☒ Damages from improper use, normal wear and tear, accidents, negligence, or the use of inappropriate cleaning agents.

☒ Labor and installation fees.

Note: Products shipped domestically or internationally via a freight forwarder are not covered.

If you have any concerns or encounter issues not listed here, please don't hesitate to contact us for assistance. We're dedicated to resolving any questions or problems you may face.

*We define “normal wear-and-tear” as color fading over time, cushion indentations after a year, leather loosening and/or stretching, and so on.


If you have any concerns or are having any issues and you’re not sure if this description fits your experience, just get in touch and we’ll figure it out together.


Trade customers, wish you could see a piece in a room before you commit to purchasing it? Well, you can—and it’s super simple. Just let us know what you’re’ll receive 20% off the purchase price—if it’s not what you’d hoped you can return it and pick something else, and if you love it, keep it!


Step 1

Call 800.382.9303, ext. 3, or reach out to a representative via our chat. Time is of the essence as we must hear from you within 14 days of receiving your product.

step 2

Document any visible damages with well-lit and focused photographs.

Step 3

Email these images along with your name and order number to our support email: