Assembly is not required.

Trim the wick before each use. For an even burn, light for a minimum of 1-2 hours but no longer than 6 hours.

Any damage that may occur during the shipping process is covered in our warranty, and Industry West will facilitate a complimentary replacement if notified within 14 days of receiving your order. Accessories, trays, pillows, mirrors and ceramics are not covered under our commercial warranty.